services and amenities
It is very difficult to describe our week at Maison Polanka as every expectation we had was exceeded – we felt like out needs were met before we even knew that we needed it. The level of service is fantastic and is personalised to your requirements
MIETEK, WARSAW, POLAND, GUEST BOOK
Discreet and professional at all times, the team at Maison Polanka is a family that cares for hospitality and the comfort of our guests. Cathy and Sophari, Rattana, Aedi & Thy, Chun, Pich and Phea look forward to welcoming you and sharing their fascinating stories whilst providing exceptional Cambodian hospitality.
We care for our environment and will use glass bottles refilled with filtered water in your refrigerator and for your private tours, energy safe lamps and recyclable plastic bags. Our tap water is filtered and is drinkable.
All the suites are non-smoking.
Rooms are serviced twice a day, in the morning and before the night. Our housekeeping team will ensure you daily comfort.
A room service cocktail, wine and drinks menu is available in the rooms.
Laundry and complimentary ironing services are available, while dry cleaning will be sent to the Raffles hotel. An iron and ironing board are available on request.
Hair dryer and slippers are available in the bathroom.
A rattan basket with a sarong is prepared in your room if you want to use it for the pool.
Straw hats are available on the pool chairs.
Every suite has a writing desk and a safety box.
Cold water bottles are stored in your refrigerator.
A selection of herbal teas and coffee are available in the room.
A universal adapter is supplied in the room, as well as a torch.
A flat screen TV and DVD player is available on request with a selection of DVDs.
Baby sitting is available for a charge of 7 US$ per hour.
COMMUNICATION IN THE RESORT
Throughout your stay, we will provide you with a personal, local mobile phone, allowing you to contact us, the restaurant and you driver whenever needed.
Wi-Fi is available throughout the resort, in the suites, the pool deck and the restaurant.
More Services in the Sala
Each afternoon we host a complimentary teatime with homemade cakes, snacks and iced or hot teas. Many books about Angkor and novels are dispatched in the libraries.
Games, playing cards and volleyball, football and basketball are also available.
Cathy and Sopharin are at your disposal for your every need to prepare your stay before your arrival and to guide you during your stay.
GYM & SPA
Located next to the garden cottage, our spa welcomes you with a variety of treatments provided by experienced therapists . For the runners, early morning runs can be arranged within the temples complex. Private yoga classes can also be organised at dusk.
We have an agreement with the Raffles Grand Hotel d’Angkor ( 2 mn away by tuk tuk) for an access to their gym installation.
Your Airport Pick Up and Transfer
Siem Reap airport is only 15 minutes away from the hotel but as we are a secret garden hidden address, and are thus not well known to the taxis or tuk tuks, we wish to organise your pick up from the airport or from a bus station. You will be greeted by Sopharin or Seiha who will make you feel at home right away. Please let us know your arrival details at the time of reservation so we can make necessary arrangements.
For those traveling by car, parking is available in the property and is guarded.
Your visit to art galleries
Your Tailor Make Tours to the Temples and More
We can assist you with your tours of the magnificent, jungle-covered temple ruins and give you our insiders’tips to avoid the crowds and experience more of the Cambodian culture at Angkor Wat. Reservation of guides and transportation should be done in advance during the high season (October to March) but itineraries can be adjusted day by day. You should always feel free and on holidays!
Your reservations for activities
In high season senior guides are pretty busy and should be planned ahead. We also recommend that you book ahead the evening with the Phare Ponleu Selpak circus show or the Sacred Dancers performance as they sell out quickly.
The fine dining restaurant Cuisine Wat Damnak also is often full and should be booked in advance. Closed on Sundays and Mondays.
A few notable highlights were: the relaxing and lush setting surrounding the pool and lounge area, the memorable and delicious meals (probably some of, if not the best dishes we had during our stay in Cambodia), and the massage staff that were available daily to ensure that were were in complete vacation mode. Also, the vintage Japanese bicycles that are available for taking our into town were a great way to see the area.
Bianca, San Francisco, Guest Book